Frequently Asked Questions
1. Who can subscribe to the packages?
Any Business with CR or Government Entity.
2. How can a customer subscribe to the packages?
Customer can contact through one of the following channels:
Website:
Sales Email:
Customer Care:
+966 51 101 1101
Customer Care Email
3. What is the Billing type of Salam Mobile Business packages?
Postpaid.
4. Is there carryover of unused package benefits to next month?
No.
5. What applications are included Social Media data volume?
Facebook, LinkedIn, Snapchat, Twitter (X), WhatsApp, Instagram and YouTube.
6. What is fair usage policy for Unlimited Internet use over multi-SIM?
8 GB per day and download speed throttle to 1 Mbps afterwards.
7. What International destinations are eligible under international minutes offered inside Salam Mobile Business Postpaid plans?
Australia
Bahrain
Bangladesh
Canada
China
Egypt
France
Germany
India
Indonesia
Japan
Jordan
Kuwait
Lebanon
Malaysia
Morocco
Nepal
New Zealand
Nigeria
Oman
Pakistan
Palestine
Philippines
Qatar
Singapore
Spain
Sri Lanka
South Sudan
Syria
Tunisia
Turkey
UAE
UK
USA
Yemen
8. What International destinations are eligible under roaming minutes and data offered inside Salam Mobile Business Postpaid plans?
| Country | Operator | 3G | 4G | 5G |
|---|---|---|---|---|
| Armenia | Ucom | Yes | Yes | - |
| Austria | T Mobile | Yes | Yes | - |
| Austria | Hutchison | Yes | Yes | - |
| Bahrain | Zain | Yes | Yes | - |
| Bangladesh | Robi Axiata | Yes | Yes | - |
| Bangladesh | Grapheenphone | Yes | Yes | - |
| Belgium | Proximus | Yes | Yes | - |
| Belgium | Telenet | Yes | Yes | Yes |
| Canada | Telus | Yes | Yes | Yes |
| China | China Mobile | Yes | Yes | - |
| Congo | Vodacom | Yes | Yes | - |
| Cyprus | Epic | Yes | Yes | - |
| Egypt | Orange | Yes | Yes | - |
| France | Bougyues | Yes | Yes | Yes |
| Germany | Vodafone | Yes | - | - |
| Germany | Tmobile | Yes | Yes | - |
| Ghana | Vodafone | Yes | Yes | - |
| Hungary | T Mobile | Yes | Yes | - |
| Iceland | Nova | Yes | Yes | - |
| India | Bharti Airtel | Yes | Yes | Yes |
| India | Vodafone Idea | Yes | - | Yes |
| India | Vodafone Idea | Yes | - | Yes |
| Indonesia | Excelcom | Yes | Yes | - |
| Iraq | Zain | Yes | Yes | - |
| Ireland | EIR | Yes | Yes | Yes |
| Italy | Wind | Yes | Yes | Yes |
| Jordan | Zain | Yes | Yes | - |
| Jordan | Umniah | Yes | Yes | - |
| Kazakhstan | Tele 2 | Yes | Yes | - |
| Kuwait | Zain | Yes | Yes | Yes |
| Kuwait | Ooredoo | Yes | Yes | - |
| Liechtenstein | Salt | Yes | Yes | - |
| Luxembourg | Tango | Yes | Yes | Yes |
| Malaysia | Maxis | Yes | Yes | - |
| Mauritius | Cell Plus | Yes | Yes | - |
| Morocco | Inwi | Yes | Yes | Yes |
| Country | Operator | 3G | 4G | 5G |
|---|---|---|---|---|
| Netherland | Vodafone | Yes | - | - |
| Nigeria | Globalcom | Yes | - | - |
| Nigeria | 9Etisalat | Yes | Yes | - |
| Oman | Omantel | Yes | Yes | Yes |
| Oman | Vodafone | Yes | - | - |
| Pakistan | CMPAK | Yes | Yes | - |
| Pakistan | Telenor | Yes | Yes | Yes |
| Palestine | Jawwal | Yes | - | - |
| Philippines | Globe | Yes | Yes | Yes |
| Poland | Tmobile | Yes | Yes | Yes |
| Qatar | Ooredoo | Yes | Yes | Yes |
| Qatar | Vodafone | Yes | Yes | Yes |
| Russia | MTS | Yes | Yes | Yes |
| Singapore | Starhub | Yes | Yes | Yes |
| Singapore | Singtel | Yes | Yes | - |
| South Korea | KTF | Yes | Yes | - |
| Spain | Vodafone | Yes | - | - |
| Sri Lanka | Mobitel | Yes | Yes | - |
| Sri Lanka | Dialog | Yes | Yes | - |
| Sudan | Zain | Yes | Yes | - |
| Sudan | Sudatel | Yes | Yes | - |
| Switzerland | Salt | Yes | Yes | Yes |
| Switzerland | Sunrise | Yes | Yes | Yes |
| Switzerland | Swisscom | Yes | Yes | Yes |
| Taiwan | Chungwa | Yes | Yes | - |
| Thailand | True Move | Yes | - | - |
| Thailand | True Move | Yes | - | - |
| Tunisia | Orange | Yes | Yes | - |
| Turkey | Turkcell | Yes | Yes | - |
| Turkey | Avea | Yes | Yes | Yes |
| United Arab Emirates | Etisalat | Yes | Yes | - |
| United Arab Emirates | Du | Yes | Yes | Yes |
| United Kingdom | H3G | Yes | Yes | - |
| United Kingdom | Vodafone | Yes | - | - |
| Vietnam | Viettel | Yes | Yes | Yes |
9. What PAYG services are enabled and disabled by default on Salam Mobile Business Postpaid plans?
| Local Calls and SMS | International Calls | Roaming Calls and SMS | Local Data | Roaming Data |
|---|---|---|---|---|
| Enabled | Enabled | Enabled | Disabled | Disabled |
10. What are charges and rules for multi-SIM service?
Coming Soon.
11. Can a customer subscribe to same packages on E-SIM?
Coming Soon.
12. Can a customer request subscription of add-on packages?
Yes, the request must be made officially through your company’s Authorized Person. Please refer to Business add-on page for more details on add-on packages available for subscription.
13. Can a customer request package upgrade/downgrade?
Yes, the request must be made officially through your company’s Authorized Person.
14. Is the Service, International, and Roaming tariffs exclusive of VAT?
Yes, all the tariffs are exclusive of VAT.