Privacy Notice

1. Purpose

Salam (“Salam Group” or “Salam Mobile”) hereinafter “we” or “Salam”, are dedicated to ensuring the utmost privacy and protection of our customers. This Privacy Notice (“Notice”) describes how we may collect, use, store, disclose or process your personal data in accordance with KSA Personal Data Protection Law (PDPL).

2. Policy Statement

At Salam, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy notice explains how we collect, use, and share your data, as well as your rights regarding that information…

3. Objective

The objectives of this privacy notice are to provide clear and transparent information about how Salam collects, uses, and protects your personal data…

4. Scope

This Notice applies to all functions within Salam…

5. Acronyms and Abbreviations

Abbreviation	Definition
Personal Data	Any element of data that can lead to the identification of a person…
Sensitive Personal Data	Personal data that includes racial, political, religious, genetic, and biometric information…
Third Party	Any entity or individual authorized to access personal data under the Controller…

6. Types of Personal Data Collected

Personal Info: Name, date of birth, nationality…
Communication Records: Calls and messages details…
Identifiers: Business relationship IDs…
Contact Info: Address, phone number, email…
Financial Info: Bank account numbers, IBAN…
Website Info: IP address, login info, browser type…

7. Methods of Collecting Personal Data

When you inquire about products and services…
When you set up and manage your account…
When you contact customer service…
From third parties or customer referrals…

8. Use of Cookies and Tracking Technologies

Remembering preferences
Enabling login
Preventing fraud

9. Purpose and Legal Basis for Data Collection

Service Delivery
Website Improvement
Complaint Resolution
Legal Compliance
Investigations
Data Sharing

10. Data Storage and Retention Practices

Salam takes reasonable steps to protect your personal data from misuse…

11. Measures for Data Security

Encryption during transmission
Secure storage systems

12. Your Rights

Right to Be Informed
Right to Access
Right to Rectify
Right to Withdraw Consent

13. File a Complaint or Objection

If you are not satisfied with our response, you may escalate your complaint to SDAIA…

14. Review and Update Notice

This Privacy Notice may be updated periodically…

15. Contact Us

Data Protection Officer (DPO)
Integrated Telecom Co. (Salam)
P.O BOX 8732 Riyadh 11492
Kingdom of Saudi Arabia
Tel: +966 11 50 555 55
Fax: +966 11 50 555 11
CR. 1010206051

Email: DPO@salam.sa