Frequently Asked Questions

Does Salam Mobile offer prepaid and postpaid plans?

Yes, Salam Mobile offers both prepaid and postpaid plans. Prepaid is when you recharge your wallet and pay as you go. Postpaid is when you have a bill at the end of the month.

How can I find out more about plans and pricing?

For more information on Salam Mobile plans and pricing, Click Here. You can also download the My Salam Mobile app or visit any of our stores and kiosks Kingdom wide.

Does Salam Mobile offer unlimited plans?

Yes. Salam Mobile Infinite plans come with unlimited calls and unlimited data. Click here for more information.

Does Salam Mobile have a fair usage policy?

Fair usage policy applies only if the customer chose to have an additional SIM; for more information, Click here.

Does Salam Mobile offer unlimited social media plans?

Yes, Salam Mobile provides unlimited social media plans; Click Here for more information.

Where can I download the My Salam Mobile app?

You can download our app from the Apple App Store or Google Play Store. Click here to download the app.

What are the features of My Salam Mobile app?

Here are some of the convenient features of the My Salam Mobile App: • Purchase a new SIM and have it delivered to your home. • Activate your SIM and verify it through Absher. • Register as a Salam Mobile customer in 3 easy steps. • Easy log in with Face ID or fingerprint, depending on your phone. • View your usage and credit limit • Recharge your wallet with your credit card, Mada card or any other available payment method.

Will Salam Mobile SIM fit my phone?

Yes, our SIMs are designed to fit any phone. Just take the SIM size you need and insert into your phone.

How can I locate a Salam Mobile store?

Just use our locator map to find the nearest Salam Mobile store or service outlet. Click here to view it.

What services are available at Salam Mobile stores?

You can get a new plan, activate your current one, pay your bill, top-up your account, replace a lost SIM, and access many other services at our stores and service outlets Kingdom wide. To find a Salam Mobile store near you, Click here.

Where can I find a 24-hour Salam Mobile self-service machine?

Just use our locator map to find a 24-hour Salam Mobile self-service machine near you. Click here to view it.

Why my Salam Mobile SIM is not working on my iPhone device?

You will need to do some manual configuration for your SIM card to make it work on Apple devices; go to your device settings and update the below: - Mobile/Cellular Data - Personal Hotspot - MMS - VoLTE

How can I purchase a Salam Mobile SIM Card?

You can purchase a new Salam Mobile SIM card by Clicking here or visiting one of our stores.

What do I need to purchase a Salam Mobile SIM?

All you need is your National ID or Iqama, your active mobile number, and your Absher username and password for authentication.

Can I choose a number I want? And how?

Yes, you can; when ordering your SIM card, you will be given the option to choose a number you want.

I don't have a mobile number, how can I purchase a new SIM Card?

Just use an email address for verification instead of a mobile number.

Do I need to activate my SIM after I purchase it from a Salam Mobile store?

If you purchased your SIM from a Salam store, you don’t have to do anything. Your SIM is already activated and you can use your new SIM immediately!

How can I activate my SIM after I purchase it online?

You can activate your SIM easily on the My Salam Mobile App or on our website. To activate your SIM: • Download the My Salam Mobile app. • Select "Activate your SIM." • Add your personal information and enter the verification code sent to you. • Verify your SIM on Absher or visit your nearest Salam Mobile counter. • Select "Scan SIM" to enter your SIM information automatically. You can also enter it manually. • Wait for the text confirmation—and you're done!

Why don’t I see any network signal after I activate my SIM?

Make sure you are not on airplane mode. If not, please click here to manually configure your phone.

I did not receive a four-digit OTP from Absher; how can I activate my SIM?

Make sure that you are using the Absher account connected to your mobile number. Also, verify that you have an active Internet connection when logging in to Absher. If it still does not work, please try again later.

What is ICCID? What is IMSI? Where can I find them?

Your SIM Card contains ICCID and IMSI codes. These are serial numbers and identifiers unique for your SIM. You can find them on your SIM card pack.

I purchased a prepaid number but did not activate it yet. How long can I keep it inactive?

You have up to 30 days to activate your number. If you still have not activated your number after 30 days, the number will be returned to Salam Mobile.

Are there any device settings required to connect my SIM?

Yes. Please Click here to manually configure your SIM for your device.

Will the delivery service be available during Eid al-Fitr?

Salam Mobile makes every effort to ensure that services are available to consumers at all times. However, on the first day of Eid al-Fitr, the delivery service will be temporarily unavailable, but it will be up and running as normal from the following day onward.

How and when is my iPhone going to get delivered?

A. Your iPhone will be delivered directly to your home free of charge, kindly include your address and we will deliver it within 2 to 3 working days, depending on the region.

When can I use my voucher with the merchant?

Straight after the approval for the request order and signing the contract, the voucher will appear and you can use it in the merchant or in the online store for the merchant.

How can I know if my company is from the approved employer list or not?

The retailor finance product doesn’t require to from the approved employer list.

What is purchase financing?

A financing product for financing customers' purchases in monthly installments from our merchant partners by providing purchase vouchers with the value of the financing amount to be used by the customer at the merchant, either through the online store or commercial branches..

Is there a profit rate?

Correct, there’s a profit rate.

Is the online application safe and secure?

Yes, Emkan finance follows the best practices in the market, and the user journey and the entire customer’s information is very secure as per SAMA requirements.

Do I need to visit Salam Mobile store to transfer my existing number from my current provider to Salam Mobile?

Transferring your number is an easy and effortless process, you don’t need to visit our stores at all, all you need is to download Mysalam app and kick it off from there with very clear and easy steps.

How to transfer my number to Salam Mobile?

In order to transfer your number to Salam Mobile please follow the below steps: 1. Download Mysalam App. 2. Select “Bring your existing number to Salam Mobile”. 3. Select your current provider. 4. Select your SIM plan.

Are there any fees on transferring my existing number to Salam Mobile?

Transferring your number to Salam Mobile is completely free of charge. We hope you enjoy your new mobile experience with Salam Mobile.

How can I top up my prepaid account?

You can top-up your prepaid account easily with your phone wallet—any time, anywhere, any amount, instantly. Or, purchase a scratch card from any Salam Mobile outlet. • Recharge with your credit, Mada card or phone wallet on the My Salam Mobile App or Salam Mobile website • Purchase a scratch card at any Salam Mobile outlet, then dial *101*#

How can I see my bill?

You will receive your monthly bill on the email address you provided when you registered.

Can I get a copy of my last bill?

Your monthly bills will be sent to your email address. You can check them anytime.

What are the available payment methods?

You can pay with a credit card, Mada debit card, Sadad or cash.

If I do not have an unlimited data plan, what happens when I consume all available data in my plan?

When you consume all the data in your plan, simply recharge your account. You will only be charged for every additional gigabyte you use. And if your usage reaches the same consumption as our Solo Infinite plan, you will no longer be charged for any additional usage. That’s a fair deal!

How do I know if my SIM is 5G? How can I enable 5G?

5G service is currently available on iOS devices and android devices. You will be able to activate 5G from in your phone settings (if your smartphone supports the 5G network).

Why did I received an additional data SIM with my postpaid purchase?

Upon purchasing a postpaid plan, you will receive an additional Data SIM that can be activated once your main SIM is successfully activated and will share the main plan benefits. Fair Usage Policy will apply.

I have purchased a plan and paid for it in advance, why am I receiving first month bill ready to be paid?

You have up to 30 days to activate your number. If you do not activate the number within the 30 day period, it will be returned to Salam Mobile.

How do I change the length of time before call being diverted to voicemail?

You can change the length of time for calls to 30 seconds before its directed to voicemail by entering this code **61*1700*11*30#

Does the retailor finance product require changing my salary payroll to a specific bank?

No, it is not a requirement. You can benefit from the product without changing the salary payroll bank.

How can I pay my monthly installments?

Emkan will generate a SADAD number for the monthly installments. The monthly installments will be on 27th from every month for the whole tenure you will receive it via SMS.

How can I apply for financing of purchases?

You can apply for purchases financing by contacting your favorite store, and asking him for EMKAN FINANCING, they will share with you the process.

Is Emkan a licensed financing company?

Emkan is a licensed financing company by SAMA, Emkan’s license number is: 55/sh/202004

How can I process my request?

The Customers will use the digital channel (the website) to apply for financing, and an immediate credit decision will be made based on the information provided by the costumer, the personal file and the customer's credit record. In the case of interpolation, the costumers will receive instant approval and are electronically signing the contract

How do I know if I am eligible?

If you are not currently working or your monthly obligations are higher than the maximum permissible monthly deduction percentage, we cannot process your request. Duration of work: For Saudis 3 months. Non-Saudis 12 months Nationality (Saudi – Non Saudi). The sector (government - semi-government - private sector - retirees). Amount Due: Based on salary and credit obligations.

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